Innovate with Ludia: The Dynamics 365 Physical Operations Podcast
Join us on the 'Innovate with Ludia' podcast for discussions on Physical Operations, including D365 Field Service, IoT, Mixed Reality, D365 Project Operations, AI, and more. We'll cover industry challenges, new features, and insights from Microsoft, MVPs, and ISVs.
Innovate with Ludia: The Dynamics 365 Physical Operations Podcast
AI in Action: Transforming Workplaces and Enhancing Productivity with Lucas Diaz
Is AI a job killer or a productivity booster? Join us as we unravel this and more with Lucas Diaz, the innovative CEO and co-founder of Ludia Consulting. Lucas reveals how AI is revolutionizing operations both within his company and for their clients, enhancing agility and efficiency rather than replacing jobs. We get the scoop on the upcoming Community Summit, spotlighting the AI pre-conference and sessions designed to guide organizations through mastering the AI maturity model. Lucas dispels myths surrounding AI, focusing on its role as a transformative tool in the modern workplace.
Ever wondered how AI can be seamlessly integrated into field service operations? We've got you covered. Drawing from experiences at conferences like Field Service USA, we outline practical strategies for moving from AI concepts to real-world applications. This episode underscores the importance of interactive and relatable AI sessions, while also delving into avoiding common pitfalls in technology deployment. Lastly, get a sneak peek at the Community Summit, where you can expect vibrant networking opportunities and deep dives into AI, Dynamics 365, and other emerging technologies. Don't miss out on the insightful discussions and invaluable takeaways!
Good afternoon, good morning, good evening everyone. This is Scott LaFontaine, your host for Innovate with Ludia. Today, I have another special guest from Ludia Consulting as part of our Community Summit lead into or leading into Community Summit, however you want to say it and it is the CEO and co-founder of Ludia Consulting, mr Lucas Diaz. Lucas, how are you today?
Speaker 2:Hey Scott, Great, great. Thank you for having me. It's fantastic being here. Good to see you.
Speaker 1:Nice shirt, by the way and I got the, I got a. I'm matching today. I got black goes with green and then I have on khaki shorts. So it's you know, it's typical florida yeah, that's awesome.
Speaker 2:Make sure you don't walk by any green screens or anything like that. You're going to disappear.
Speaker 1:Right. Well, I felt that you know, with everything going on and really Community Summit a little over a month away, so lots happening between now and then we couldn't have a Innovate with Ludia podcast on without having the Mr Lucas Diaz, especially with everything that you've been doing with the community and all of the involvement within Community Summit in and of itself, with the sessions that you're having.
Speaker 2:Yeah, yeah, absolutely. You know, this year has been incredibly transformational because AI has been around for a long time, but I think this time it came into our doorstep with regards to what's capable, what's possible, what everybody's doing, microsoft's direction and things like that, and it's been incredible because it's transformed our company. What we're doing is transformed our customers, what they're expecting and also the technology that we use every day, right, so it's had a profound impact. So it relates to Summit in a way that we have the pre-conference right. We're going to be talking about VIXO how it was, what is it? Where are they now? Type of story, what did we learn, what was good, what was hard? Where are they now Type of story? What did we learn? What was good, what was hard? But also in the sessions afterward, talking about the maturity model and how people adapt or incorporate AI.
Speaker 1:So, yeah, yeah, yeah that's exciting, yeah, and I know, especially for those that are coming in on that Sunday for the pre-conference, on that Sunday for the pre-conference. So you have that pre-conference AI summit which is, I believe it starts at 8.30 in the morning and it ends at 5 central and there's all these different sessions throughout I guess I would call mini sessions throughout that day, and so the nice thing is is that you're at two o'clock central, which is perfect for those that are getting in, maybe sometime in the, you know, sometime in the morning. You know, give some time to get some coffee, get some food in and then really dive into. You know what AI has done with VIXO and the journey and the transformation and, of course, the trials and tribulations. Right, because we all know, as in our own personal lives, and even you know me building co-pilots for you know ludia and building them for others.
Speaker 1:It's it's a trial by process yeah and and it's evolving so quickly and then all of a sudden, you, you turn and you or you blink and something new is there, or something that you were using before is no longer there because it's been replaced by something else, but it has a profound impact on what you've already done, and so it's definitely a fascinating area and really exciting about the AI pre-conference because of how much it's evolving and how quickly it's evolving. I don't think I've ever seen any industry or any area evolve as quickly as AI.
Speaker 2:Totally. You know, what's interesting is that at first everybody's like, ah, it's going to take our jobs, it's going to do our jobs for us. In reality, I don't see that as the case. I think in reality it's an agility factor, it's a tool. So back in the day it's like there was fire the wheel, computers, internet, now AI. It's one of those accelerators of productivity that is just going to change everything. But yeah, it's evolving every single day. It's pretty bizarre, but yeah, it's fascinating. We can talk about that all day, mr Scott.
Speaker 1:All day. Exactly, and that's what Raz and I I call Kevin Razavi, he now goes by Raz. We were talking about that on the last session and how it's just another tool for the frontline worker and their tool belt. It's not replacing technicians. Ai is not going to go and drive a vehicle and get out of the vehicle and go fix some complex machinery. But what it can do is it can give you additional tool sets and analytics and insight into what may be the issue or how to resolve the issue.
Speaker 2:Yeah, it brings agility. That's one of those things Speaking around the session, right? So we're going to have the AI pre-conference. We're going to talk about what we learned. So one of the cool things and I think Bobby said it best the other day and it was about not the precision but about the results that AI brings.
Speaker 2:So, interestingly enough, ai is a non-deterministic engine, so it will give you two answers that are very similar. They're both correct for the same question. So it's not about being precise and being correct. It's about bringing the results that you expect right, and so having that expectation and so on, and the boundaries that are associated with that. That's, that's something new, right? Configuring dynamics or consulting is very kind of black or white. Either it works or it doesn't. This is, yes, it works in 10 different ways or responds in different ways, and so we're going to talk about that. And then, on the other session, you know, mastering the AI maturity model we talk about just how do we go from stage one from some chat GPT all the way through right Like some super mature.
Speaker 1:Yeah, it kind of reminds me a little bit of that back in the day and I'll be talking about it in one of my sessions. Is the field service maturity model right, going from your reactive to uber proactive with machine learning and things of that nature? It's the same sort of concept with AI right, and we have a lot of organizations that are somewhere. Some of them are at that beginning stages, some of them are in the middle, not many are, you know, towards that, the higher end of the maturity model?
Speaker 2:Yeah, absolutely, and so it's kind of interesting because you have to realize as to where you are, where your systems are, where your processes are, what your results you're expecting to get out of it. And how do you test AI? How do you test it, what is correct and what is sort of correct, and also how do you improve it over time. There's so many considerations, rather than just say turn it on and call it a day. I mean, you could with M365, right, it just comes embedded, but that is very different. There's an agility tool. We call it Clippy on steroids. It's just Clippy, just gone AI, but now it's. How do you get your processes to produce something much more meaningful cross-platform?
Speaker 1:Well, it's sort of like the AI training that I'm building for internally and one of the things that is funny, as I was building out the training, is like garbage in, garbage out yeah or garbage or or or terrible question asked is going to produce a terrible response, potentially right, so some of it is.
Speaker 1:You have to be prepared to your point, like the data and the systems, and then, of course, looking at it from your end users. How are your end users going to trying to predict how they're going to ask and ask ai a specific question to get a response? Yeah, because everyone asks it quite differently. I mean, you just got it, doesn't mean you have to get it. So precise to Bobby's point, but how do you get the meat of it so that AI returns the expected results time and time again?
Speaker 2:Yeah, yeah, yeah, and so we're going to talk about that a lot in the summit, right? So, again, we're going to be there in the booth, we're going to be there in the sessions, we're going to be there in the booth, we're going to be there in the sessions, we're going to be there potentially at the keynote as well. We're going to talk about. You know, there's other areas to Ludia, but AI is a big part, so look forward to having many discussions there.
Speaker 1:Yeah, no, absolutely. And so the interesting thing is, I was looking at your schedule so you have your pre-conference on Sunday and then your Monday. So Lucas has another session Monday, the 14th, from 2.30 to 4. So it's a really good one. On navigating the AI landscape, the AI journey and the AI maturity journey, I should say, and that's in location 209. And it really is meant for those folks that understand at least what I'm getting from. They understand what AI and Copilot is, they understand, but they're in that kind of that limbo stage of, okay, we know what it is, we know kind of what we want to do. How do we get there?
Speaker 2:Yeah, absolutely, absolutely. It's kind of funny. We've talked to several folks large organizations, small ones and we used to have, you know, this research how do we call it? We have an offering right on Copilot to go about it one way. After we learned a little bit on how it worked, we tweaked it a little bit to bring a lot of impact. What I'm trying to say here is that AI is such an evolution that every thing that we do, how we think about it, also has to change how we validated the change, management and everything. So we're going to talk a lot about that. It's 90 minutes. That's a lot of time, man.
Speaker 1:It is a lot of time, but you know, what I'm finding is that we had that session at Field Service USA which talked a little bit about the maturity model, but really it was an interactive workshop.
Speaker 1:And I felt that we had an hour and it wasn't enough, or 45 minutes and it just, yeah, I mean so I I can only imagine that a topic such as this one in theory, I mean an hour and a half is going to go by like that yeah, yeah, yeah and so yeah, it's going to be fascinating and it builds upon each other.
Speaker 2:It's an exciting time to be alive, to see this and look forward to just sharing all our knowledge with everybody.
Speaker 1:Well, that's what I really enjoy about Community Summit and presenting is being able to interact with individuals that come to the session. In some cases I was talking about it with Kevin last week is during the COVID times. There'd be some folks like you'd have some of these sessions where it's remote and there's three or four people on because who wants to attend a conference call, so to speak. But there's been some sessions where there's really good sessions stacked up against me and I go, oh man, I'm not going to have a full room, which is okay. There's some sessions where I had like 10 or 12 people and I made it super interactive, right. So I was able to just pivot and say, okay, let's make it where I'm asking them questions and they're providing some insight, and then we can dive into different areas. But I think, with this session here and the AI maturity model standing room only, there's no doubt in my mind.
Speaker 2:I hope so. It's just so fascinating, and so one of the things funny enough that we also learned about Field Service USA that I think we're going to apply here is that making it practical, not just applying the sky. Here's what AI does. Everybody kind of knows and has a general idea, and that message is repeated everywhere. It's being like boom. Here's an example. Here's how we used it, here's what happened. Here's how a company is utilizing it right. So we also will bring funny enough some other experience that we learned at Vixo, at Xbox, at some of our other customers as well, to give some very pointed feedback and insights.
Speaker 1:Yeah, and I think that's important too, because, as I was looking at the agenda and just the different tracks and then looking at all the AI and co-pilot, I mean there's AI and co-pilot sessions at the Wazoo and then there's sessions that aren't even probably classified as AI and co-pilot. I mean there's AI and co-pilot sessions at the Wazoo and then there's sessions that aren't even probably classified as AI and co-pilot but have an AI flavor in there, if you will, or as you would call it, salsa.
Speaker 2:Yeah.
Speaker 1:And so I mean, you might as well just call it the AI conference.
Speaker 2:Hey, there's one in March. Did you know that? I did not? Yeah, so there's going to be one in March in San Diego for the AI conference. Only, funny enough, we already have a spot there. We're going to continue our roadshow. I guess you could say we will be there presenting full on and it's all AI. It's in San Diego. I guess it's a beautiful place. I don't even know the details, but I know it's in March, I know it's in San Diego and I know it's going to be incredible.
Speaker 1:I've only flown into San Diego and then driven up the coast to go to a client site, so but the airport was nice.
Speaker 2:Yeah, yeah, yeah, it's funny, you know, same same, but everybody's excited and I think in that time of the year it should be incredible. But yeah, you know, I'm very looking forward to seeing also some of the familiar faces, all those folks that we talked about for so long, that we met, that have grown either the partner community users and so on. I'm super excited for Summit.
Speaker 1:Yeah, no, absolutely. And we can't forget about your third session, which is a pivot from AI, but there obviously will be some probably AI in there. But we're going back towards now our roots, which is physical operations and field service, and talking about the strategic approach to avoid implementation pitfalls. So it's not pitfalls of field service, right, because we know that technology works. It doesn't matter if you're using Dynamics or Salesforce or some other tool. The tool itself does what it's supposed to do. It's just a matter of how you implement it yeah, yeah, yeah.
Speaker 2:Well, you know it's interesting. Every every implementation we learn a little bit, something more right. And I've been doing this close to I mean, I don't know 15 years, 20 years on, on just service operations and and we learned a lot. We learned what works, what could get us. Right now, funny enough, we're post-COVID, back to on-sites again quite a bit and we're learning a lot. So it's just really understanding. You know, how do you plan for it? How do you consider service as a process, not a tool? Also, how do you identify things that are popping up here and there, that are early warning signs that you have some challenges in your implementation? And you know, ludia, one of those things is that we learn from our mistakes Not everything's rainbows and unicorns right and being able to share those with the community. I think that's probably the best thing.
Speaker 1:Yeah, yeah, and I think and your session's also going to touch on one that is near and dear to my heart which is that training and change management piece, because so many times, organizations as a whole and that doesn't have to be the implementation partner but there's this less emphasis or a late emphasis on, oh, we have to train them, oh, we should get out messages, oh, we should tell them this is coming, and then it just becomes too little, too late, right. And so you know, I know we've spoken many times with customers about organizational change management, starting day one, pre day one, right, and starting understanding how you're going to train, who's going to do the training? Are you going to break it up into groups? Where are your users throughout the or other countries? And so what's going to be the training plan? And implementation partners such as ourselves and Ludia Consulting can help with that, but we need customers to help drive that bus.
Speaker 2:Yeah, yeah, absolutely, and so I don't know I'm going to get some authorization here whether I can do it or not is that there's a new version of field service out there as well, and I'm going to add that into. That is what I call field service light or modern workplace version of field service. I'm going to add that into the learnings as well here Basically how to avoid, when to decide on which, and how to have successful implementations, because service is hard, it really is, and it deals with folks that like to be hands-on, away from technology sometimes. So how to involve them to your point man Change management, organizational readiness, it's everything.
Speaker 1:Yeah, I think that's wonderful. I mean, especially if you can talk about the field service flight modern work version versus the full-blown version, when you might look at one versus the other, very similar to one of the sessions that I'm having, I think, where I conflict with your session. On Monday, I have a session on project operations and extending project operations, but one of the things that I'm talking about is when do you use projects and when do you use field service, or where's that gray area? Because there is a gray area. It's not black or white sometimes and so, understanding that and it could be and no spoiler alerts here it could be the same way for the different flavors of field service.
Speaker 2:Yeah, it's kind of interesting. I remember when we used to create long work orders for installs right and that's just all it was right, or PSA was out there in the early stages and so on.
Speaker 2:But, yeah, there's a new world that's also emerging. I think Microsoft's also catching on as to what the modern field service experience needs to be, and so it's going to be. Yeah, the future for service is going to be fascinating. So, yes, we're going to talk about not only field service light field service pro, I guess you can call it and the pitfalls and went to the side amongst this. It's going to be good. It's going to be good. I think we had this session about three years ago when we were learning, you know, some of the areas on on field service functionality with the engineering team. Now, I mean several years later, we should have a lot more insights.
Speaker 1:Yeah, well, and the other thing too is right. I mean, everyone's term's been out now for at least four or five years, but the silver tsunami it's still here it's still going and we all know.
Speaker 1:I mean, I've seen it now with the younger generation, the frontline workers, coming in. They don't want to be in right. If you're going to give them a tool, give them a tool that is quick and they don't have to jump around from place to place to place to enter in information, or they can talk to it, or whatever it may be that's going to make it easier, because they just don't want outdated technology.
Speaker 2:Yeah, yeah, yeah. Well, you know what's happening. So we did a presentation a while back. Exactly to that is that the pandemic changed the way we view the world, right, the way that we interacted, right. So you can get a pizza, you can get a date, you can get a car. You can buy a car without ever leaving your house. You can get your.
Speaker 1:Or my daughter.
Speaker 2:What's that?
Speaker 1:I bought a car for my daughter without leaving the house. They delivered it right to the house. You liked it Good go.
Speaker 2:That's amazing. So the way that we interact with technology and what it does for us and what we can do for it change. Interacting with technology and what it does for us and what we can do for it change, right. So before we were much more tolerant of a UI that was clunky but, yeah, whatever did the trick. Now we became so silly or so reliant on the way that it worked and these apps did all these crazy things. So now field service is the same and as we get those folks who are graduating from universities and going into trades or apprenticeships, they want the same. So now this whole paradigm of those folks entering the workspace or workplace is changing, plus silver tsunami, right? So all the folks that remain, you've got to capture that knowledge, make it usable. That's why the AI tools are so important.
Speaker 1:And so having the tool right, the right tools, the right technology, capturing the right data that you need from your frontline workers or your back office folks, right, is only going to help with that AI maturity model that we spoke about, which will be one of the sessions right, because they are pieces to the puzzle. There's no one big piece of AI. It's a piece here, piece there, piece there, and putting it all together in one cohesive unit. So it's like, okay, now AI works the way our organization needs it to work.
Speaker 2:So it's interesting because AI and service go hand in hand. So everything we do is all physical operations, which is cool, right? Because it's all about getting people to do a certain task or certain job efficiently. So, yeah, they're all related in reality, right? So come and see a service nerd, right? Or service nerds at Summit. I think it's going to be incredible, yep.
Speaker 1:And so your third session and final session is Wednesday, October 16th, from 9.15 to 10.15, Central and location 214D. And so that is the D365, a strategic approach to avoid implementation pitfalls. So you'll see there's lots of great sessions by Lucas and by Ludia and, of course, the rest of the community throughout the week and me yeah, we'll throw me in there and when we're not in sessions we'll be at booth 1217, you know, really waiting to and looking forward to speaking to users and other partners and sharing success stories and really helping out the community, because that's what Summit is all about, right Sharing that knowledge, networking and really helping to be part of something that's bigger. I mean, this thing's grown tremendously since.
Speaker 2:I think the first time I've been to Summit. Yeah, yeah, absolutely so, Scott, it's great. I'm glad that you mentioned the community piece, so I wanted to kind of introduce something here, so something fun that has been happening at Ludia. We're all about altruism, right, and helping our communities, because it has a background in, honestly, the future of our country, the future of who we are, our states, our cities and so on.
Speaker 2:So at Summit what we have done is we partnered up with Microsoft, BPGI BPGI stands for Black Partner Growth Initiative and with them we identified 15 partner organizations or emerging partners, that to dedicate half of our booth to them so they have a place to call home, to call a baseline, to basically get the introductions that we know from our team and also enrich the community and bring a little bit of diversity to the summit overall.
Speaker 2:So we have 15 incredible companies. Everybody should be getting an email from DCI announcing who these companies are, what they do and where to see them on 12-17. But in reality, every year last year we did Tech Fluent, right, we dedicate half of our booth. This year we're doing BPGI, BCPA, so we're going to be there really promoting our communities and the growth. Interestingly enough, right? So you jump from service operations to this complex things like AI, to really things that also matter, such as community and donating that space. So please, for those who are listening, please don't forget to stop by, because it's going to be a popping, as they call it popping booth.
Speaker 1:That's right and I'll be ready in case maybe you'll get interviewed and we'll put it on the podcast live.
Speaker 2:Yeah, it's interesting, we're going to be at the keynote introducing the group, we're going to be highlighting them and it's all about empowering the communities because, right, that's how you make a great community around each other, empowering others and sharing the wealth.
Speaker 1:Exactly, and I was going to say that there's plenty of work to go around for everybody and and there are specialists here and there's specialists there, and you know I mean. So I think it's great that you know what we're doing and what we're part of in terms of not only the community summit and altruism, but what we do throughout the year within Ludia as a whole from an altruistic perspective and donating time and, you know, really ensuring that our folks are going out there and giving back to their communities.
Speaker 2:Yeah, that's all we have, guys, at the end of the day, right, if you go home to an empty community, it doesn't make any sense. Right? You're living in a desert, I guess, and you never plan on interacting with anyone. But that's our goal is to enrich our communities and live really through the growth of who they are and what they accomplish. So, yeah, come and see us, it's going to be exciting. I think we have, in total, 20 people, so that would make 25 people in one booth.
Speaker 1:Wow, come on by yeah.
Speaker 2:It's party time Literally, and so we're going to have a good time. And yeah, yeah, it's party time literally, and so we're going to have a good time. And yeah, yeah, yeah, I'm super excited for it.
Speaker 1:That's, that's great. So. So Would you say that's the really what you're looking forward to the most in terms of Community Summit? I mean, I know going out there and speaking and sharing the knowledge, but would you say, being a part of this and sharing our booth, is that one of the biggest highlights for you for Summit, or is there others?
Speaker 2:It's everything. It's seeing you in person, seeing our team, seeing our fellow partner community, seeing the customers again. It's like a giant welcoming party. It's like when you're what is it? Cheers right, norman walks in right and everybody knows your name. Yeah, in in that sort of thing, plus being able to to be human and give back, so it's business. It's like a like a mullet right, like business in the front, party in the back, type of thing. So our booth is kind of like that. So just everything, just mixing it all.
Speaker 1:Honestly yeah, it's one of those areas where I could say, when I go to the summit like for some that are presenting, it's stressful for me. Just it feels like a extension of home. Yeah, because because you know so many people you're, you know the topics you're really looking forward to, you know seeing your colleagues or former colleagues and partners and contributing, um, it there's just so much excitement. Um, it's like it's like no other conference, uh, to be honest, that I've ever been to. It's just great. People come up and ask questions left and right. I love it.
Speaker 2:Yeah, yeah, yeah. That's how you can tell you're an introvert or an extrovert, right yeah.
Speaker 1:I definitely have never been accused of being an introvert, that's for sure.
Speaker 2:Yeah. I can vouch for that. And so, yeah, it's the ability to really interact. And you know, this year we have Ignite in November, we have Power Platform, we have Dynamic Community Summit, then Field Service USA in the spring, which will be there again. We're going to be in other industry conferences and we're going to be at the Microsoft SMC conference, interestingly at the same time as Summit, so we're going to clone ourselves and be in two places at once. But no, it's just really excited to connecting with everybody.
Speaker 2:I think, Summit is kind of like the party that kicks it all.
Speaker 1:Yeah, it's the kickoff party, that's it. We're pre-gaming, it's perfect. It's perfect. Well, you know, I know. So just to wrap up here, you know. So Lucas again has his three sessions. So on Sunday, october 13th, there's the AI co-pilot pre-conference, and so that's starting at 8.30. But if you're looking specifically to hear about how AI and co-pilots at VIXO and the impact and the journey, you'll come to the session at 2 o'clock, from 2 to 2.45, and hear Lucas, along with Bobby Honeycutt and Jim McCarthy from VIXO, really talk about and share their journey in AI. And then we also then have Lucas's session on Monday, the 14th, from 2.30 to 4, and location 209, and that's navigating the AI landscape, the Microsoft Dynamics Copilot and journey to AI maturity. Then, wednesday, october 16th, from 9.15 to 10.15, we have Mastering Dynamics 365 Field Service, a strategic approach to avoid implementation pitfalls, and that is in location 214D. Lots to remember. Oh, and don't forget Lutia Consulting's booth at 1217. Can't miss it. It'll have green on it like this, it's perfect.
Speaker 1:I'll be sure to bring my green swag.
Speaker 2:It's going to be like. I think it's like 20 feet tall or something crazy like that. So you're going to see us everywhere.
Speaker 1:I think it's like 20 feet tall or something crazy like that. So you're going to see us everywhere, excellent. Well, I look forward to it. Lucas, it's been a pleasure having you on talking about AI and field service and, of course, our altruism here at Ludia. Really looking forward to seeing you again in person and maybe doing a little heckle in some of the sessions. No, just kidding, I'll bring it, I'll bring my.
Speaker 1:I'll bring my my Lucas Diaz banner and it'll it'll be good. No, it, it, it'll be fine. I look forward to to seeing you again and and uh, we'll be in your sessions and giving you some softballs.
Speaker 2:Fantastic Scott, always more than welcome to one of the experts. You're like a 17 million time Microsoft Field Service MVP man, so I bow to you and your knowledge as well, totally looking forward to it. Thank you for having me as well. It's a pleasure to be able to just talk about everything here, yeah, no, absolutely.
Speaker 1:It's a pleasure, and we thank you for coming on and we thank our listeners, uh, for tuning in and hearing about everything that we have to say. So thank you everyone for your time. Enjoy the remainder of your day or evening where whenever you decide to listen to it, and, you know, please stay tuned for our next episode.
Speaker 2:Thanks everyone thank you everyone, cheers. Thank you sc for having me.
Speaker 1:My pleasure. Thank you for listening to the Innovate with Ludia podcast. We hope you enjoyed this episode. Be sure to subscribe to our podcast on your favorite podcast app or follow us on LinkedIn. Until next time, I'm your host, scott LaFontaine. Thank you, thank you.
